客户发消息咨询
客户在小程序上通过工地上的“免费咨询”按钮发送了消息
![broken image](http://user-assets.sxlcdn.com/images/69470/FvzllhKa_BEXHqowhFBr-J1T56tQ.jpg?imageMogr2/strip/auto-orient/thumbnail/1200x9000>/quality/90!/interlace/1/format/jpeg)
客服接入互动
在申请小程序的过程中,一起装客服人员会要求提供小程序的客服人员(微信账号),这个微信账号就可以通过扫码的方式登录微信客服系统来与客户互动,最多允许添加100个微信账号作为客服人员与咨询的客户互动
电脑端接入客服:
![broken image](http://user-assets.sxlcdn.com/images/69470/FjesZGpcXftSYfykNHdErX8lzlnJ.jpg?imageMogr2/strip/auto-orient/thumbnail/1200x9000>/quality/90!/interlace/1/format/jpeg)
![broken image](http://user-assets.sxlcdn.com/images/69470/FrFc7TK6I9y4hNJrHvbmCEljut5q.jpg?imageMogr2/strip/auto-orient/thumbnail/1200x9000>/quality/90!/interlace/1/format/jpeg)
![broken image](http://user-assets.sxlcdn.com/images/69470/Fpy4rY-dajuVDSQzOKTXxCNAEgbM.jpg?imageMogr2/strip/auto-orient/thumbnail/1200x9000>/quality/90!/interlace/1/format/jpeg)
![broken image](http://user-assets.sxlcdn.com/images/69470/FqVZkOW4VvUy_QqTfPRJU8Xl5FFv.jpg?imageMogr2/strip/auto-orient/thumbnail/1200x9000>/quality/90!/interlace/1/format/jpeg)
![broken image](http://user-assets.sxlcdn.com/images/69470/FvlYebn_1ocjbWKH2EVRNGmlfdAP.jpg?imageMogr2/strip/auto-orient/thumbnail/1200x9000>/quality/90!/interlace/1/format/jpeg)
手机端接入客服:
已绑定为小程序客服人员,微信扫码进入“客服小助手”微信小程序
![broken image](http://user-assets.sxlcdn.com/images/69470/Ft6YBxhtOg2_rBSrJdSvVeQM9_0l.jpg?imageMogr2/strip/auto-orient/thumbnail/1200x9000>/quality/90!/interlace/1/format/jpeg)
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![broken image](http://user-assets.sxlcdn.com/images/69470/FsQaKt3PAZE7XG5_qYCSO6qBifqV.png?imageMogr2/strip/auto-orient/thumbnail/1200x9000>/format/png)
![broken image](http://user-assets.sxlcdn.com/images/69470/Fs7DKWIXubUZlHTEkFgLRl7fRuds.png?imageMogr2/strip/auto-orient/thumbnail/1200x9000>/format/png)
![broken image](http://user-assets.sxlcdn.com/images/69470/FukhadXTBgzbU4QGH4SPNciDHu7W.png?imageMogr2/strip/auto-orient/thumbnail/1200x9000>/quality/90!/format/png)
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客户收到小程序消息,在哪里查看?
客户在微信聊天里会收到一条消息推送,点击即可进入查看
![broken image](http://user-assets.sxlcdn.com/images/69470/Fm53Gov-6L72-YvMK07H4c8QLgt2.png?imageMogr2/strip/auto-orient/thumbnail/1200x9000>/quality/90!/format/png)
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有客户发了消息时,从哪里查看?
1. 当有客户在小程序上发了消息,微信聊天界面会收到消息提醒,点击即可进入查看并与客户聊天互动。
![broken image](http://user-assets.sxlcdn.com/images/69470/FhWvwkiKYiBNOObkkNASFLY593AH.png?imageMogr2/strip/auto-orient/thumbnail/1200x9000>/quality/90!/format/png)
2. 还可将“客服小助手”添加到“我的小程序”里,把微信聊天界面下拉即可进入顶部“最近使用”的小程序列表,进入查看
![broken image](http://user-assets.sxlcdn.com/images/69470/FljcrANzI2ThWwc2svOsvLCP0ufQ.png?imageMogr2/strip/auto-orient/thumbnail/1200x9000>/quality/90!/format/png)